08-14-2019 08:55 PM
08-14-2019 10:31 PM
If you mean August 13th, then that was only yesterday, so it wouldn't be unheard of for a purchase to still be pending after about 24 hours. If you mean July 13th, though, that's another story. What were the items you purchased? You may want to contact your bank if you haven't already to verify the purchase went through and that Best Buy received your payment.
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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08-14-2019 10:42 PM
08-15-2019 02:33 PM
Ah, gotcha. Mobile phone orders tend to go through a few extra stages before they're fully processed since a handful of systems between Best Buy, your bank, and your carrier all have to communicate with each other. If it's not a pre-ordered phone, I'm guessing this should self-resolve rather quickly. Fingers crossed!
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!
08-16-2019 05:43 PM
Hi there, Angiee23,
Thank you for taking the time to visit us here on our community forum and write to us about your order. I'm sure you're excited to get this phone so seeing it not change in status can be a bit frustrating. Has this updated since reaching out to us? Please let us know, we're happy to see how we can help!
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