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New Member
Posts: 3
Registered: ‎11-12-2019

Order said it was delivered but did not.

I received notification that my new laptop was delivered today. I never received it and FedEx said that since no signature was required they are not liable. I need this new laptop for a business trip and leave on Friday. How can I get my laptop?
Highlighted
New Member
Posts: 3
Registered: ‎11-12-2019

Order said it was delivered but did not.

I received notification that my new laptop was delivered today. I never received it and FedEx said that since no signature was required they are not liable. I need this new laptop for a business trip and leave on Friday. How can I get my laptop?
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Posts: 435
Topics: 34
Kudos: 102
Solutions: 30
Registered: ‎10-03-2017

Re: Order said it was delivered but did not.

Hello there, Scargiver!

 

Thanks for posting with us on the Best Buy Support Forums! Finding out that your package has been delivered but is unable to be found is definitely concerning and I can understand why you are looking for assistance! 

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎11-12-2019

Re: Order said it was delivered but did not.

I have tried to private message you and it is not going through. I would love to connect because as of now I am at the point of never shopping with Best Buy again. I was told by the customer service team they could send me a replacement and due to my trip they would send it to my out of town location. Then I got an email saying it will not deliver until Monday. After I need it. And after I leave....great.
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Posts: 564
Topics: 23
Kudos: 120
Solutions: 34
Registered: ‎07-23-2018

Re: Order said it was delivered but did not.

Hi there, Scargiver,

 

Thanks for providing us this additional update! It is possible that the shipping options available will not allow your replacement order to deliver in time. That said, we would love to take a closer look at the details of this! 

 

If you were having difficulties sending us a Private Message, clearing your browser’s cache and cookies then logging back in your forum profile should resolve the error. If it does not, please let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!