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Registered: ‎08-11-2021

Order said delivered but its nowhere to be found

I ordered on August 6th 2021, and it said it would be delivered by 8pm tuesday August 10th.  The delivery said it was delivered at 5:22 at the front door but the package can not be found.  I checked everywhere in addition to possibly it being the mailbox.  please help. 

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Registered: ‎11-10-2008

Re: Order said delivered but its nowhere to be found

Sometimes carriers will mark items as delivered and bring it the next day if they are busy with packages. I have had this happen to me. If you already have not I would reach out to the carrier direct and see what went wrong. If this does not go in your favor Best Buy may have to open a package claim depending on the item.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎10-19-2020

Re: Order said delivered but its nowhere to be found

Hi there, Kanasean!


Thank you for writing to us about this and welcome to our online Forums! I'm concerned to hear that your package hasn't arrived, despite the notification of a delivery. It's been a while since you sent in this message. Have you seen it come through at all yet? As Hockeycanuckjc mentioned, this is something that carriers might do if they're swamped. I know this has happened to me and then the package was delivered the next day. If you're in an apartment, I would definitely recommend reaching out to the office to see if it was dropped off there.


Otherwise, if you still haven't heard anything, I'd be happy to look into this with you. To get started, could you please reach out to me directly through a Private Message and verify your full name, phone number and email address? You can find that button to the right of my name down below. I look forward to hearing back from you!



Caleb H|Social Media Specialist | Best Buy® Corporate
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