BestBuy.com

[rhernandez22]

Good Evening,

When I ordered this item it said that I would get it the next day which is today (February 8, 2020). It’s now the end of the day, and the item never arrived. I’m not sure if it even shipped. The tracking number doesn’t pull up anything, and on the website it says it’s waiting on FedEx.

My question is was there a delay? I ordered it figuring the guaranteed delivery date was going to be kept.

Any help you can provide would be appreciated.

- Richard.

[Tasha-BBY Retired: Social Media Specialist]

Hi there, Richard, 

Thank you for connecting with us regarding your order that you placed with next day shipping! I know when I'm shopping online, I rely on arrival estimates to be accurate so I know when to expect my order, especially if I'm in need of the item promptly. I'm sorry if in this case your order's estimated arrival was less than accurate, leaving you wondering where your order is. I would be happy to dig into this with you, but would require a few more details. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

[rhernandez22]

This was taken care is already. Thank you.

[KyleR-BBY Senior Social Media Specialist]

Hi, rhernandez22,

I'm glad to hear that everything was worked out. Thanks for letting us know.

Please don't hesitate to write back in if we can ever assist you again in the future.

Sincerely,