01-10-2019 01:52 PM - last edited on 01-10-2019 02:05 PM by Bill-BBY
Attn. Customer Service
I am writing with regard to the above order. The tracking says delivered on 1/9/19--however, I did not receive the package. I have checked with neighbors and nobody has it or has seen it. I am on social security and am buying this for my granddaughter. I need to have the item reshipped or receive a refund on the product. Thank you in advance for your help and consideration. PS I have contacted Best buy with emails and have received not response. Thank you.
01-10-2019 02:12 PM
Welcome to our community! Discovering your purchase isn’t where UPS claims to have left it is disappointing and frustrating. Thank you for reaching out to us here to share that your purchase is missing in action. We’d be delighted to see what insight or assistance we can provide to you at this time.
Tracking updates from our shipping partners can take up to 48 hours to fully update. It’s possible that your purchase could be delivered today or tomorrow. Can you please send us a private message with your full name, phone number, and email address? A private message can be sent to us by choosing the blue button in my signature. We look forward to your reply to help you explore the options that may be available.
01-11-2019 04:02 PM
I emailed with personal information and have received no response. I am still out the $159.00 and have no product. can somebody at Best Buy please take care of this matter.
01-11-2019 04:12 PM
I sent you a private messager response earlier today. Can you please ensure you’re logged into your our community then select the orange envelope in the top right-hand corner to see my reply? We look forward to continue to see how we might be able to help.