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Posts: 1
Registered: ‎04-22-2020

Order product and got wrong product

I recently order (on Sunday) the Logitech G PRO WIRELESS mouse. This mouse being 150$ and with tax more I decided to pay for 2 day shipping so I could have the mouse in time for my days off this Saturday, with the 2 day shipping my order was close to 180$. I get home from work a few hours ago to find that the mouse that Best Buy sent was the Logitech g pro (the non wireless version) I was sent a 70$ mouse in 2 days when I ordered the wireless version that is 150$. I’m not very happy, this whole thing is a huge inconvenience in what was suppose to be an attempt to get the mouse I ordered in time for my day off has been ruined. I expect a refund on my shipping and the correct item I ordered, as this is outrageous for the amount of money I payed on top of the shipping for the mouse. I am very displeased
Posts: 962
Topics: 42
Kudos: 180
Solutions: 36
Registered: ‎11-23-2018

Re: Order product and got wrong product

Hello, Notnmag, and welcome to our online community!


Thank you for reaching out to us through the Forums for support. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure your incorrect order has been addressed.


I hate to hear that you received the wrong mouse, especially after paying extra for shipping as well. Are you still looking for support with this order? If so, I'm happy to help if you send me a Private Message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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