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Posts: 1
Registered: ‎12-25-2019

Order partially canceled.

I purchased a new computer, geek squad protection and an xbox 3-mth free pass.

I used my Best Buy credit card to pay and verified with Citibank that the payment posted successfully on 12/19. Yet, the geek squad protection and FREE pass were both canceled. The pass was actually included with the computer so that's bewildering. This has been one of the worst transactions I've had on such an expensive purchase.

Can someone at Support please assist or explain why this happened?

I've spoken to at least six people and none of them could clear this up.
Posts: 7,132
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Order partially canceled.

Hi, Abryant4,


Welcome to the Best Buy Community forums. Thanks so much for reaching out about this. I'd very much like to look into this order to see if I can help out at all, or at least give you any details about why that was cancelled.


Please send me a private message by using the link in my signature below this post. I'll need your name, email address, phone number, and the order number.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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