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Posts: 1
Registered: ‎12-28-2019

Order paid by international creditcard Cancelled

Hi Bestbuy,

I have placed oreder on your website using my international credit card but order was immediately cancelled with reason "unable to verify your information". My address is US resident address, not freight forwarder address and i also set billing address which was 10780 Kempwood Dr. Houston, TX 77043 as you guided. Please help me out how to solve this. Thank you!

Posts: 7,132
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Registered: ‎12-23-2016

Re: Order paid by international creditcard Cancelled

Hi, Diem,


Welcome to the Best Buy Community forums. I'd be happy to check that order out to see if I can determine why it was cancelled.


To do that, I'll need your name, email address, phone number, and order number. Please send that in through a private message by using the link in my signature below this post. I'll see what I can find.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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