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Posts: 1
Registered: ‎10-14-2019

Order online

Hi there, So I have been facing some issues regarding buying a laptop today. I have been trying to buy it . But it didn't let me log into my account and made me to buy as a guest an hour ago. I used the same Gmail account that I have been using for my best buy account. But I didn't receive any email of confirmation whereas my credit card is charged. When will I get the confirmation email and how can I collect reward points for this purchase ? Please let me know.
Posts: 133
Topics: 4
Kudos: 15
Solutions: 1
Registered: ‎12-04-2018

Re: Order online

Hello, jubair29.

Thank you for taking the time to join our Community here on the Best Buy Forums. That certainly seems odd. You will traditionally get the order confirmation right as the order starts to process.

I would be more than happy to take a closer look. To get started, please send me a Private Message containing the following information:


  • Your full name
  • Phone number
  • Email address


To send me this message, please click the blue "Private Message" button located in my signature below.

All the best,

Michael|Social Media Specialist | Best Buy® Corporate
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