11-16-2019 02:32 PM
I made a purchase at a store and had a missing item from a special offer.
Contacted online support via chat and they sent me the item, but the address he input had a wrong Zip code and some extra characters.
The item was sent to the wrong address at the end.
11-19-2019 03:29 PM
Good afternoon, Marco-iv,
Welcome back to our forums. It sounds like there may have been a mix-up with your recent BestBuy.com order, and I’m sorry to hear it resulted in the item being incorrectly shipped to the wrong address. While I can’t guarantee a particular outcome at this time, I’ll be happy to look into this order further, and offer any additional assistance I can.
For me to begin my research, I’ll ask that you send me a private message with the following information:
This should be enough information for me to begin my research. As you can imagine, we’ll want to keep your sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,