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New Member
Posts: 4
Registered: ‎07-27-2019

Order not shipped

I purchased a game that had a delivery date of July 26. I was charged for the game and a shipping label was created but the item never shipped and a new delivery has not been set.

Can I get a status update? I would not have purchased this item from Best Buy if I knew it would not arrive by the promised date. If the item is in limbo, or they ran out of stock I would a refund so I can by it elsewhere.
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Posts: 2,389
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Order not shipped

Hello, Forbidding,

 

Thank you for reaching out to us!

 

I appreciate you taking the time to write us about your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control.

 

Generally, most orders can be filled within one to four hours, but processing times can vary. I’m happy to look into this further for you. Please, send me a private message with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the blue button next to my signature. Let me know if you have any other questions.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-27-2019

Re: Order not shipped

I would prefer a cancellation of my order and a full refund. I ordered the item as a gift, but because it missed the delivery date and never even shipped, I no longer need it.
Highlighted
Posts: 2,389
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Order not shipped

I understand, Forbidding. Will you please private message me the requested information so I can look into this for you?

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎07-27-2019

Re: Order not shipped

Private message sent with the requested information.
Highlighted
Posts: 2,389
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Order not shipped

Thanks, Forbidding!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!