11-11-2021 05:11 AM
Solved! Go to Solution.
11-12-2021 10:29 AM
Hello, melodiet, and welcome to our online community!
Thank you for posting on our forum for support. I know how concerning it can be when a package doesn't show up, and I definitely understand wanting to follow up on your order seeing as you have video proof that no delivery was made. I hate to hear you haven't been able to receive the support you've been looking for with your purchase, and I'm hoping I can help.
Please send me a private message including your full name, email, phone number, and order number. Also indicate if you've opened a claim with OnTrac at all about this. You can find the blue option to message me to the right of my name below.
All the best,
11-23-2021 01:18 PM
That's great to hear! I'm glad this has been resolved.
If you ever need support again in the future please don't hesitate to reach back out. We're always happy to help!