BestBuy.com

[melodiet]

I ordered 4 items from Best Buy, received 3 items except for the most expensive item on the list. Ontrac says the package was delivered even though the package never arrived, we have video Proof that no package arrived at the time they said it was delivered. Called support, did the chat its been close to 2 weeks with no resolution. Support just keeps saying you will get an email in 3 days but that was over a week ago and still no email came. Any help will be appreciated.

[Allison-BBY Social Media Specialist · Accepted solution]

Hello, melodiet, and welcome to our online community!

Thank you for posting on our forum for support. I know how concerning it can be when a package doesn't show up, and I definitely understand wanting to follow up on your order seeing as you have video proof that no delivery was made. I hate to hear you haven't been able to receive the support you've been looking for with your purchase, and I'm hoping I can help.

Please send me a private message including your full name, email, phone number, and order number. Also indicate if you've opened a claim with OnTrac at all about this. You can find the blue option to message me to the right of my name below.

All the best,

[melodiet]

Everything was sorted out, Thanks for all the help

[Allison-BBY Social Media Specialist]

That's great to hear! I'm glad this has been resolved.

If you ever need support again in the future please don't hesitate to reach back out. We're always happy to help!

Take care,