11-11-2021 05:11 AM
Solved! Go to Solution.
11-12-2021 10:29 AM
Hello, melodiet, and welcome to our online community!
Thank you for posting on our forum for support. I know how concerning it can be when a package doesn't show up, and I definitely understand wanting to follow up on your order seeing as you have video proof that no delivery was made. I hate to hear you haven't been able to receive the support you've been looking for with your purchase, and I'm hoping I can help.
Please send me a private message including your full name, email, phone number, and order number. Also indicate if you've opened a claim with OnTrac at all about this. You can find the blue option to message me to the right of my name below.
All the best,
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11-19-2021 04:34 AM
11-23-2021 01:18 PM
That's great to hear! I'm glad this has been resolved.
If you ever need support again in the future please don't hesitate to reach back out. We're always happy to help!
Take care,
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