BestBuy.com

[devz]

I preordered a game back in June and it said I would receive it by release day. UPS said it would be delivered yesterday, nothing came. Then it updated to today. Nothing came. I'm sure it'll be updated to tomorrow by the morning.

I need to have the shipping cost refunded or I'm going to go dispute the charge with PayPal and my credit card company. I could have gone to the store yesterday and picked up the game without the shipping costs.

[sparklingwater]

Why not, instead of issuing an ultimatum, just politely ask for a refund? It's not even Best Buy's fault UPS, a completely different company, failed to deliver your package as promised. A little kindness would probably help you out, not just on the internet, but also in real life. 

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hello, devz,

Thanks for taking the time to reach out to us about your recent game order. I know I love to get newly released items as soon as I can, so that I can enjoy them. Having a shipment be delayed though can certainly be less than ideal to deal with. 

I'd be happy to take a look into what's going on with your order. Could you please send me a private message using the link in my signature below? In the message, please include your full name, phone number, email address, and the order number. 

I look forward to hearing from you soon!

Regards,

[devz]

Thank you for the response. I don't see a link to private message you. The message ends after "Regards,".

UPS lost the package. I just got off the phone with customer service and sorted things out. I do appreciate the reply. Thank you.

[Melissa-BBY Senior Social Media Specialist]

devz,

Below the regards should be my forum signature which includes my name. All the way to the right of that and above the reply buttons, should be a blue button that says Private Message. That button will link directly to sending me a message. 

I hope this helps!