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New Member
Posts: 3
Registered: ‎07-19-2013
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Order not received by date promised. Need shipping cost refunded.

I preordered a game back in June and it said I would receive it by release day. UPS said it would be delivered yesterday, nothing came. Then it updated to today. Nothing came. I'm sure it'll be updated to tomorrow by the morning.

I need to have the shipping cost refunded or I'm going to go dispute the charge with PayPal and my credit card company. I could have gone to the store yesterday and picked up the game without the shipping costs.
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New Member
Posts: 5
Registered: ‎07-10-2019

Re: Order not received by date promised. Need shipping cost refunded.

Why not, instead of issuing an ultimatum, just politely ask for a refund? It's not even Best Buy's fault UPS, a completely different company, failed to deliver your package as promised. A little kindness would probably help you out, not just on the internet, but also in real life. 

 

 

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Posts: 1,977
Topics: 209
Kudos: 65
Solutions: 47
Registered: ‎07-06-2009

Re: Order not received by date promised. Need shipping cost refunded.

Hello, devz,

 

Thanks for taking the time to reach out to us about your recent game order. I know I love to get newly released items as soon as I can, so that I can enjoy them. Having a shipment be delayed though can certainly be less than ideal to deal with. 

 

I'd be happy to take a look into what's going on with your order. Could you please send me a private message using the link in my signature below? In the message, please include your full name, phone number, email address, and the order number. 

 

I look forward to hearing from you soon!

 

Regards,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-19-2013

Re: Order not received by date promised. Need shipping cost refunded.

Thank you for the response. I don't see a link to private message you. The message ends after "Regards,".

UPS lost the package. I just got off the phone with customer service and sorted things out. I do appreciate the reply. Thank you.
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Posts: 1,977
Topics: 209
Kudos: 65
Solutions: 47
Registered: ‎07-06-2009

Re: Order not received by date promised. Need shipping cost refunded.

devz,

 

Below the regards should be my forum signature which includes my name. All the way to the right of that and above the reply buttons, should be a blue button that says Private Message. That button will link directly to sending me a message. 

 

I hope this helps!

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!