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Posts: 1
Registered: ‎11-13-2019

Order not delivered

I received a notification that my order was delivered yesterday but it wasn't and still didn't arrive today. We have a Ring doorbell so I know for sure it wasn't delivered, and there's nowhere on my order information to report that, which is VERY frustrating.


Does anyone know how I can contact Best Buy via email??

Posts: 2,296
Topics: 31
Kudos: 107
Solutions: 123
Registered: ‎10-19-2017

Re: Order not delivered

Hello, KLHutch3,


Welcome to the forums!


I appreciate you taking the time to join and write us about your order. I can only imagine how you feel missing your order when it says it was delivered. I would be reaching out to someone if this were to happen to me. Let’s see what I can do.


Have you contacted FedEx about your package? Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to first address the loss with FedEx. Please contact them, and let me know what they say. Also, by clicking on the blue button next to my signature, send me a private message with the order number, your full name, phone number, and e-mail address connected to your account.


I look forward to hearing from you.

Deysha|Social Media Specialist | Best Buy® Corporate
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