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Posts: 1
Registered: ‎03-21-2020

Order not delivered by USPS

My son placed an order through and it’s been 48 hours since USPS site states it was delivered. However, NO PACKAGE WAS DELIVERED! I live in a complex with a mailbox with a key so there is no possibility the package was stolen. USPS never delivered it. I need to have the item refund or replaced ASAP. I’ve tried the chat and after waiting an hour, I received a notice there’s an error on your side. I’ve filed a claim with USPS and now I need someone from bestbuy to either credit or replace
Posts: 5,569
Topics: 182
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Solutions: 261
Registered: ‎08-21-2017

Re: Order not delivered by USPS

Good afternoon, Ddlp23,


Thank you for visiting us here at our community forums. I'm sure your son is looking forward to receiving this order as soon as possible. ​Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. With apologies, as you are not the purchaser listed on this order, I am unable to share any information about it with you. The original purchaser is welcome to contact us for further assistance here, or at 1-888-BEST-BUY (237-8289).


We look forward to hearing from him however he contacts us.

AndrewB|Social Media Specialist | Best Buy® Corporate
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