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New Member
Posts: 1
Registered: ‎12-22-2017

Order not delivered as promised!

Yesterday morning, I placed an order for SAME DAY delivery.

 

It still shows as not shipped.

 

Please explain.

Posts: 6,972
Topics: 140
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Registered: ‎11-30-2015

Re: Order not delivered as promised!

Good Morning bbbbauer,

 

Same day delivery is a great option if it’s available in your area! I’m sorry to hear that your purchase wasn’t delivered as expected after placing your order on 12/21. I understand that can be surely frustrating when you paid a little bit extra to receive your purchase in the same day. I’d also like to apologize for my delayed response due to the holiday season we’ve been busier than usual, and we’re doing our best to catch up.

 

I was able to take a peek into our order using the details you shared upon joining our forum community, and it appears that the delay was due to an inventory related issue present at the fulfillment location. While reviewing your order in further detail it appears our delivery partner, Deliv, was able get it to you on 12/22. I’ve sent you a private message to discuss the shipping charge. You can check your private messages by ensuring you’re logged into your forum profile, and selecting the orange envelope in the top right-hand corner.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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