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Posts: 5
Registered: ‎03-02-2021

Order never received

Dear BBY customer support:


I have an order placed on August 8th and shipped via Best Buy delivery on August 10th that was never received.  I was told by BBY support that the order would be delivered by 8/23/21 and if it still did not arrive, to reach out again for a refund.  I would like to request that refund now.  I am aware we are not supposed to write order #s or personal info on the public forum, so please send me a message so that we can have this resolved.  Thank you.

Posts: 4,977
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Order never received

Hello, ktavakoli05,


Welcome back to our forums!  It’s disappointing to hear there seems to be an issue with your recent order from us not arriving as expected, and I can certainly understand why you’d want to explore what options are available to you at this time.


I’ll be happy to take closer look into this order, but in order for me to do so, I’ll need a few pieces of information from you first.  As you mentioned, we’d like to avoid sensitive information of yours posted on this public forum, so I’ll as that you use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As mentioned, you’ll want to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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