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Posts: 1
Registered: ‎01-01-2020

Order never arrived

So on 12/19 I purchased a gift card that was supposed to be shipped to my house (couldn't make it to the store). Anyways, on 12/20 I received an email saying it would be delayed and the estimated delivery was now 12/24. However, the tracking info has not updated since 12/21 and only says pending. I honestly don't care for the gift card now as it was a Christmas gift and the holiday has passed. I would like a refund as I never received my item, and I have not received any information as to where it is. The website says I cannot cancel the order so I'm wondering how else I can go about possibly getting my money back?


Thank you.

Posts: 874
Topics: 36
Kudos: 77
Solutions: 84
Registered: ‎10-19-2017

Re: Order never arrived

Hello, Ignavia,


While I wouldn't be able to guarantee a specific result, we'd love to take a look into our options. To get started, we'll need you to send us a private message with your order number, phone number, full name, and email. 

You can send us a private message by selecting the darker colored box to the far right of my signature below. 


Faith|Senior Social Media Specialist | Best Buy® Corporate
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