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Posts: 1
Registered: ‎09-12-2020

Order never arrived

Good morning. UPS site states that my order was deliveeed to the front door yesterday. I was outside working on my car and no order arrived at that time. Can someone please let me know the next steps as UPS states that the receiver of the package cannot initiate an investigation. 
'thank you 

Posts: 1,081
Topics: 58
Kudos: 137
Solutions: 62
Registered: ‎07-23-2018

Re: Order never arrived

Hello, BillHartnett,


Thank you for reaching out to our team. It is always nice to hear from our valued customers, although it doesn’t sound like things went as planned with the delivery of your recent order. As someone who tracks my shipments from the moment an order is placed, I can understand why you’d be seeking guidance and support. We’d love the opportunity to investigate this for you.


Your Private Message has been received, and we’ll be connecting with you there shortly.


Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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