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Posts: 24
Registered: ‎10-24-2014

Order missing items



I ordered an open-box desktop PC that was listed as "Open Box Excellent".  According to the listing it should: 


  1. Look brand new
  2. Include all original parts/accessories
  3. Typically contain packaging

The item arrived with no keyboard or mouse, no power cable, no manual/paperwork, etc.  In addition, the PC is dusty and has some type of animal hair on it.  I can wipe the PC off and would prefer to not have to return the item, but was hoping I could possibly get an adjustment based on the open box item description being incorrect and it missing items.


The purchase was from 2/5.  I can provide the order number if you're interested in looking into it.



Posts: 24
Registered: ‎10-24-2014

Re: Order missing items

Is this not the right forum for this quesiton?  

Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Order missing items

Hello, mmalto,


You've come to the right place! Thanks for reaching back out to us on the Forums for support. I'm sorry to hear your open-box PC turned out to be in a different condition than what was advertised on the listing. This is not the kind of experience we want our customers to have with our discounted items, and I'd be happy to look into any possible options we might have here.


That being said, can you please send me a Private Message including your full name, email, phone number, and the order number? You can find the blue option to do this to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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