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Posts: 1
Registered: ‎11-30-2021

Order marked as picked up, but I have not picked it up!

I ordered the Insignia 2D Body Massage Chair from for pick up at the Best Buy Compton, CA Warehouse location last Monday, 11/22/2021. Last Monday we arrived to the Compton Warehouse to pick up our massage chair- when we got to the pick up dock, the massage chair in the box wouldn’t fit our car so we were told by the 2 staff members to call the Customer Care number, (1-888-237-8289), to schedule a delivery.


We called the number right away and spoke to a representative who said they added a note in the database to have an email sent to us to schedule a delivery. But we never received the follow-up email from Best Buy so yesterday I called the customer care number to follow up and I spoke to someone who told me that the system shows that the item was picked up, but she could also see that the chair was still at this warehouse location.


I need someone to update the status of my order to accurately reflect that I have NOT picked up the massage chair, so that I can schedule a delivery ASAP! The price of the massage chair has now gone back up to the full price (I purchased it while on sale last week) and I do not want a refund; I want the item that I ordered.


This has been a nightmare and at this rate, I have no plans to make future purchases.

Posts: 2,662
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Solutions: 131
Registered: ‎10-19-2017

Re: Order marked as picked up, but I have not picked it up!

Hello, aturkson16,


Welcome to the Best Buy Community Forum and thank you for reaching out to us about this situation. I can only imagine what it would feel like to be told the system has been marked as complete when you still do not have your massage chair. I would love to look into this further to see what options are available to assist going forward.


To allow me to get started, can you please send some additional information? I’ll need your full name, phone number, email, and order number (if available). To keep your information secure, please be sure to utilize the forum’s private message option. If you’re logged into the forum from a PC, you should see the blue “Private Message” button next to my signature below this post. I look forward to hearing from you again soon.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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