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Posts: 1
Registered: ‎02-23-2021
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Order marked as delivered but never arrived

I ordered a package recently and was waiting at near my front door when it was claimed to have been delivered. I have been unable to find the delivered package and after filing a report with OnTrac all they say is it got delivered. How can I get my package?

Posts: 655
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Kudos: 134
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Registered: ‎02-08-2019

Re: Order marked as delivered but never arrived

Hey, RichardFigueroa,


Thanks for reaching out! I'm sorry to hear that your package is marked as delivered and you are unable to locate it, that is never fun. I'm glad that you reached out so that we can help out.


Sometimes carriers will leave the package(s) at a different location. Do you have a front porch or back doorstep that the package may have been delivered to, or a neighbor? If you've double checked this wasn't left somewhere else, it's likely lost/misdelivered, so I would be happy to see what our options are. Please send me a private message utilizing the link in my signature below, including the following information:


  • Your full name
  • Email address
  • Phone number
  • Order Number
  • Shipping Address


I look forward to hearing back from you!




Meg|Social Media Specialist | Best Buy® Corporate
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