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Posts: 1
Registered: ‎05-31-2019

Order lost in transit/Stolen?

What is the process for missing or stolen packages? UPS tracking claimed the package was transferred to USPS and USPS claimed they "left at mailbox".  I assumed they meant "IN my mailbox", but I was worried the courier just left it there as the package would be too big to fit inside it.  The mailbox is shared between my community.  I have checked every within the vicinity of my house, and all around my mailbox.   I also checked with a couple of my neighbors, but I have yet to check with one adjacent neighbor still because they were not home. I have not had any issues with shipping before in the past.  I waited until this morning to make sure it didn't show up, but I still don't see it anywhere. Please help, it is quite upsetting to not receive a package that was supposed to be delivered yesterday as it was nt to be a gift.  I was really hoping to receive it before the weekend as it was supposed to be a gift.

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Registered: ‎07-23-2018

Re: Order lost in transit/Stolen?

Hi, kevindang009,

 

Thanks for connecting with us on our forums! I'm so sorry to hear that you haven't been able to locate your order. I know how important it is to make sure that an order arrives when you expect. Especially when that order is a gift! 

 

We would love to take a loser look at this. Would you please send us a Private Message with more information? Please be sure to include your order number, as well as your full name, email address, and phone number used when placing this order. 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 3
Registered: ‎05-31-2019

Re: Order lost in transit/Stolen?

Usually, if you call the 1888-Best Buy number, they can get another product sent out for you. They just need your order number.