01-22-2019 11:02 AM
I'm trying to order an item but it keeps getting canceled.
I've tried shipping as well as picking up from a store. Both got canceled.
I've tried my Best Buy card as well as a completely different card. Both cards are good, both got canceled.
Best Buy, please, just take my money.
01-22-2019 11:37 AM
Welcome to the Best Buy Support Online Forum Community. We’re sorry to hear that you’re having some issues with your orders cancelling on BestBuy.com. We understand how frustrating that can be when you’re not quite sure why that’s happening. We’d be happy to see what light we can shed on this.
Orders can be cancelled for a variety of reasons. Most times they’re cancelled as we’re unable to verify a piece of information you had noted during check-out. Please note orders will also cancel if your order doesn’t adhere to our Terms and Conditions. Can you please send us a private message with your full name, phone number, email address, and your cancelled order numbers? We’d be happy to review them to see what insight we can shed on this for you. A private message can be sent by choosing the blue button in my signature. We look forward to your reply.
01-24-2019 11:02 AM - edited 01-24-2019 02:52 PM
Good Morning Jacob,
Thank you so much for your patience while you had waited for our reply. Our Verification Team was able to get back to me. They had advised it would be best to give our teams a call at (888) 237-8289 to place your order. Doing so should resolve the purchasing issues you’ve been having on BestBuy.com.