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New Member
Posts: 2
Registered: ‎04-16-2019

Order immediately cancelled.

Having an issue with trying to make an online purchase for pickup. Both times my order was immediately cancelled. I tried using paypal checkout and then again with just my card. Not sure if I should post the order numbers here so I'll wait until they are requested.

 

 

New Member
Posts: 2
Registered: ‎04-16-2019

Re: Order immediately cancelled.

I have been having the same problem. Online chat just told to go to the store to buy it or call.  It is getting frustrating, I too tried it twice today and both times the got cancelled. 

 

New Member
Posts: 2
Registered: ‎04-16-2019

Re: Order immediately cancelled.

I think I'm just going to do that since it's a sale item and it expires on Thursday, probably can't resolve this by then.

Posts: 2,152
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Registered: ‎08-08-2017

Re: Order immediately cancelled.

Good morning, Tactical,

 

Welcome to our community.  As I unfortunately know from my own experience, being unable to make a purchase or having an order cancel is not a very pleasant experience.  I know I’d be looking for answers too, so I’m glad you found us and reached out here on the forum.

 

I’d be happy to take a peek at your recent orders, but I’ll need to verify a few pieces of information from you first.  If you will please send me a private message that includes the following, I’ll do my best to help.

 

Full name

Email address

Phone number

Cancelled order number(s)

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”.

 

Why Was My Order Cancelled?

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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