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Posts: 1
Registered: ‎03-24-2020

Order has not charged or shipped

Hello. I placed an order for a Lenovo laptop on 3/20/2020 and got an order confirmation saying I can expect to receive my product by Friday 3/27/2020. Today is Wednesday 3/25/2020 and the order status still says they are getting it ready and also my bank has not been charged for the laptop, only for the Microsoft office suite I bought with it.
I am concerned that the product will not arrive on the date it says, In two days and with such an expensive product I need to be at home in order to receive it, but Best Buy has not given me any updates.

Can someone please reach out to me to find out how I can find out when I should expect to receive the product?

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Registered: ‎10-10-2012

Re: Order has not charged or shipped

Hello there, Aiishadestiny77,


Thank you for placing an order with Best Buy, we appreciate your business, and we absolutely want to get you your order as soon as possible.


With the current situation around COVID-19, we are taking a lot more orders that we normally would, and with that does come some possible extra time needed to process those orders.  Hopefully since posting, you have received your order and are enjoying its use.


If not, please send me a private message with your full name, email address, phone number, and order number, so that I can look into it for you.  You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.


Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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