11-01-2017 04:17 PM
Solved! Go to Solution.
11-01-2017 05:41 PM
Hi, I ordered a laptop for myself from my husband's MasterCard credit card on BestBuy online store, an hour ago. The transaction was successful & the order got confirmed. But after few minutes I got an email saying that my order got cancelled because you were unable to verify my information. Please tell me why it happened? What's the solution? How can I get the laptop or the money back?
Unfortunately, you won't be able to get help here on this account as you would not be the actual card holder. For security reasons, please have your husband create an account on this forum and inquire about it.
11-01-2017 06:33 PM
Since it was canceled, I doubt you'll be charged for it. If you were, it was likely temporary. That said, I can't guarantee that since their website is very glitchy right now & anything is certainly possible.
11-02-2017 01:49 AM
11-02-2017 09:39 AM
11-02-2017 01:07 PM
Welcome to the forum! I see you’re having trouble placing an order for a Lenovo Laptop. I can see you are eager to purchase it.
However, you are always welcome to go with him into the store in Gwinnett, GA and purchase it there. Hope this helps.
Have a good one!
11-04-2017 09:37 PM
11-06-2017 12:22 PM
Thank you for the info, snigdhamohanty!
Now I have a better understanding of your situation. Even though you are getting this item in the United States, using an Indian credit card to make this purchase would qualify this as an international order. We have a few specific steps that he must take when placing international orders which are listed here.
The most important part is making sure the billing address used during check out is 10780 Kempwood Dr. Houston, TX 77043. Changing the billing address to this should let this order process normally.
Let me know if you have any further questions.
11-09-2017 07:33 AM