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Posts: 1
Registered: ‎12-03-2019

Order gone wrong!

I ordered an Xbox gift card, iTunes gift card, Echo Show (2nd gen 10 inch), a griddle and a pressure cooker. I met the UPS driver outside as I was expecting another large delivery that I din;t want my husband to see. I received 2 Best Buy boxes. One had the griddle and one had an echo show and an HP ink cartridge (which I didn't order). Upon looking there was not a packing slip to find out why I had ink. I looked closer and the SHow was 5.5 inch not the 10 inch, over a $100 dollar difference and the gift cards were showing delivered, but no where to be found. I called Best Buy and was told I have to file a police report for the stolen gift cards because they are showing activated. I was trying to explain that I feel I was shipped someone else's box, due to the ink and the incorrect Show. Now I am 'out' the gift cards and have to take the Show to the store (which I purposely avoid) in hopes that this mess will be corrected. I have never had this issue from any other online retailer! I order from Amazon almost weekly as well as Target. Upon looking on the reviews, this seems to be a common problem. Maybe better QA would help this situation.

Posts: 403
Topics: 32
Kudos: 61
Solutions: 19
Registered: ‎07-23-2018

Re: Order gone wrong!

Hello, Laurab718,


Thank you for connecting with us here on the Best Buy Forums, although I wish we were meeting under a better circumstance. This time of year, customers are often receiving multiple packages through delivery, and it sounds like you had some awesome items picked out. Receiving the wrong merchandise is never ideal, and in those rare instances, our team is happy to review the order history, in effort to see how we might be able to help.


I see your message was from earlier last week, and we thank you for being so patient while waiting for our reply. If you still require assistance with this purchase, please send us a private message. You can do this by selecting the darker blue button to the far right of my name below. Your full name, email address, telephone number, and order number, would be required.



Sarah|Social Media Specialist | Best Buy® Corporate
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