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Posts: 1
Registered: ‎06-01-2019

Order from 1 week ago stuck on Pre-Shipment

I placed a order on May 24th that has been stuck on pre shipment for over a week, Is the item out of stock or could I get someone to help with the status?

Posts: 549
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Registered: ‎07-23-2018

Re: Order from 1 week ago stuck on Pre-Shipment

Hi there, Jmulls,


Thanks for connecting with us on our forums! I know how important it is to make sure that you're properly updated on your order status.


We would love to take a closer look at your order. Would you be able to send us a Private Message with more information? Please be sure to include your order number, as well as your full name, email address, and phone number.

Austin|Social Media Specialist | Best Buy® Corporate
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