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Posts: 9
Registered: ‎07-09-2013
Accepted Solution

Order delivered by USPS to incorrect address

I have an order that shows being shipped to my address in Utah, but when I received my email from Best Buy, it shows delivered to Hollywood, FL. I contacted chat support and the rep kept telling me my package was delivered to the mailbox in Hollywood, FL even though I kept mentioning that’s not my address and to check the shipping address on the order. They finally agreed to give me a refund but refuse to do any type of research or even contact USPS to see if the issue is on their end or if Best Buy created a shipping label with a wrong address. The product I purchased is now out of stock and not sure what else can be done?
Valued Contributor
Posts: 2,480
Registered: ‎02-07-2011

Re: Order delivered by USPS to incorrect address

Nothing else can be done if they have refunded it. The item would need reordered if it becomes available.
Posts: 1,610
Topics: 77
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Registered: ‎11-23-2018

Re: Order delivered by USPS to incorrect address

Hi, erik162000!

Thanks for reaching back out to us on our forum for support. I can understand your concern with this shipping situation, as I know I'd be wanting to learn more about what happened with my purchase if it was sent to the wrong address. I'm happy to do what I can to look into this.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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