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New Member
Posts: 7
Registered: ‎11-29-2022

Order delayed with no estimate of arrival.

Hello, I managed to finally order a ASUS ROG Strix NVIDIA RTX 4090 on November 17th when it came in stock at around 2:30am. I was given a delivery estimate of November 26th to have it available for pick-up at my local Best Buy location. Everything seemed fine as the status of my order on the 26th did say "Preparing for pick-up today", but I decided to call the store anyways (I was transfered to the Best Buy "Call Center"). I was told by the person on the phone that my store didn't receive it yet, but they should receive it by 6pm at latest and I was told that it should definitely be ready by the time my store closed, which was 10pm. I had work that day but my break did coincide with the time frame of arrival at my local Best Buy and I noticed that at around 6:11pm my item status went from "Preparing for pick-up today", to "This item has been delayed. We're working to get it to you within the next few days.".

 

When I got off of work I went straight to my Best Buy to see if I can get more information on the delay. When I arrived I was basically told that" it was supposed to be there that day but it was delayed." I was told that I should wait for Monday or Tuesday as they don't receive deliveries on Sunday. Well today I didn't receive any update on the situation so I decideded to call again, of course receiving no more information than what the status of my order says. I was basically told that it's still delayed with no estimate of the store getting my order in sight. I asked for a tracking number so that perhaps I can atleast track the progress of the shipment but the agent on the phone declined to provide me one. So here I am at 9:48pm on Teusday November 29th without a clue as to what is going on and how long I will have to wait. I would very much appreciate some information as to exactly what is going on, hopefully with a realistic delivery window to my local best buy if possible please.

Social Media Specialist
Posts: 144
Registered: ‎12-29-2021

Re: Order delayed with no estimate of arrival.

Hello, JeffBlaz1990. 

 

Thank you for reaching out to us on the Best Buy forums page. I understand this isn't going the way any of us expected. I would love to look more into your order today, to see what information I can provide for you today. Can you please send me a private message with your name, phone number, and email? Also, if you have your order number that will help as well. 

 

Thank you, 

Bryant|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎11-29-2022

Re: Order delayed with no estimate of arrival.

Thank you Bryant, I PMed you per your request.
New Member
Posts: 7
Registered: ‎11-29-2022

Re: Order delayed with no estimate of arrival.

Just patiently awaiting for your reply Bryant. Smiley Happy

New Member
Posts: 7
Registered: ‎11-29-2022

Re: Order delayed with no estimate of arrival.

Ok so you haven't gotten back to me all day I assume your reply was made to make it appear as though you were looking into my issue. Not really appreciated but I suppose you're just doing your job. Is there ANYBODY on this forum that can actually shed some like on what is going on with my order? I paid over $2100 for something that has been delayed for almost 5 days in a row and NO ONE on at your best buy call centers can give me heads or tails as to WHERE IT IS. This is absolutely appaling customer service.

Social Media Specialist
Posts: 144
Registered: ‎12-29-2021

Re: Order delayed with no estimate of arrival.

Jeff, 

 

Thank you for sending me over your information. Sorry I didn't reply to your message as I was out of the office. I'm back in the office and I will be looking into your order today. 

 

If you have any questions, please let me know. 

 

Bryant-BBY
Social Media Care Specialist
Best Buy Corporate

Bryant|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎11-29-2022

Re: Order delayed with no estimate of arrival.

Hello Bryant, thank you for replying. I have a little update for you. Today I visited my instore pickup Beat Buy location and I was told that the manager believes my order was received by the store but it wasn't scanned by anyone. She further elaborated that my GPU was likely set aside somewhere unofficially and she is currently looking over security camera footage to see if she can track where it was placed in store. This feels like a blatant attempt by an employee to steal my order. Who may I speak to to report this incident?
New Member
Posts: 7
Registered: ‎11-29-2022

Re: Order delayed with no estimate of arrival.

Hello Bryant, just checking in to see if any developments were made to my case. I would appreciate any reply when you get the chance, thank you.

Social Media Specialist
Posts: 144
Registered: ‎12-29-2021

Re: Order delayed with no estimate of arrival.

[ Edited ]

Hello, Jeff. 

 

Thank you for being patient with me as I work on this issue. I did heard back from the store and that is correct that your package came into the store full of cleaning supplies. I'm currently trying to see what options we have with getting you a new graphic card. I'm reaching out to my own support team about this issue, once I get a response I will let you know. 

 

Bryant|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎11-29-2022

Re: Order delayed with no estimate of arrival.

Thank you Bryant. I appreciate the diligence and I hope ro hear back from you soon!