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New Member
Posts: 3
Registered: ‎05-01-2019

Order delayed even though the item is in stock 17m away

I placed an order with free 1 day shipping for 3 items, all of which were in stock in the Aventura store. Only 2 of them shipped and the third is now showing up as delayed, even though there are 2 left in stock and are ready for pick up. Now it's saying it might take up to a month for delivery! Isn't there something that can be done about it? This is a present for a friend staying over at an airbnb until saturday and with this time window he won't be getting it....I need help urgently!!

Posts: 2,109
Topics: 29
Kudos: 157
Solutions: 111
Registered: ‎10-19-2017

Re: Order delayed even though the item is in stock 17m away

Hello, Sigma,

 

Welcome to the Best Buy Forums!!

 

I appreciate you taking the time to join and write us about your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control.

 

Generally, most orders can be filled within one to four hours, but processing times can vary. I’m happy to look into this further for you. Please, private message me with your full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-01-2019

Items delivered but aren't physically therethere

Hello,

 

I placed an order on tuesday, which was shipped with 2 different carriers on separate packages. One was delayed and was received today without any issues (UPS) but the one that was delivered yesterday (FedEx) is nowhere to be found. I need help with this issue please! The person that's supposed to get it will only stay there until saturday morning and time is short...

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Posts: 3,408
Topics: 61
Kudos: 246
Solutions: 178
Registered: ‎08-21-2017

Re: Items delivered but aren't physically therethere

Hello, Sigma,

 

Thank you for following up with us regarding the status of your order. As I have been working with you over price messages I will continue to assist you there. Please keep an eye out on your inbox by ensuring you are logged in to your forum account and clicking the orange envelope in the top right corner.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-01-2019

Re: Order delayed even though the item is in stock 17m away

Sorry Andrew, I wasn't sure you would reply to my first PM so I posted it here just in case. I'll keep our conversation over PM