08-20-2019 03:50 PM
My order was supposed to be here today. I though something was amiss when the UPS tracking number's status was pending. I even live "chatted" with customer support who assured me it would be here tonight. Well, an our ago the status was changed to "shipped" to arrive tomorrow. Sat around all day for this package. Customer support just said sorry. Really... Bestbuy, you need to do better than that.
08-22-2019 11:21 AM
Hi there, MikeEisenman,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
Placing an order with shipping is such a convenient option! I always track all my orders as well, so I can certainly understand wanting updates surrounding the estimated arrival date of your package. We try our best to fulfill every order within the estimated arrival date but there are a lot of factors that could delay your order. We apologize about any inconvenience that they delay has caused you. Has your order arrived safely to you since writing in to us? If it has not yet arrived, I'd be more than happy to investigate this further! To do so, please send us a private message that includes your full name, phone number, email address, and order number. You can send us a secure private message by selecting the button down below in my signature. I look forward to hearing from you!
08-22-2019 11:41 AM
Thank you so much for providing that update. I'm glad to hear that your order did arrive safely the following day. We apologize about any confusion regarding the shipment of your order and it's delay. We hope that you give us the opportunity to better serve you in the future, as I'm confident that will be the case. If you had any other questions or concerns, please don't hesitate to let me know!