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New Member
Posts: 6
Registered: ‎04-15-2019

Order delayed - 10% back on credit card

On March 31st I signed up for a Best Buy credit card online. A few days later I tried making a purchase, but it said my CVC was inccorect, so I waited until I recieved my card to make the purchase. I then made the purchase on April 12th (the day I got my card), but my order is delayed and my Best Buy card has yet to be charged. I'm not sure when I'll be charged, but now it is past the 14 days I had to use my card so that I could get my 10% back on my first purchase. Will I still get the 10%, since the order was placed within 14 days of applying for the card? Thanks 

New Member
Posts: 6
Registered: ‎04-15-2019

Re: Order delayed - 10% back on credit card

It looks like my order ended up shipping, but from the pending points in my account it looks like I may not be awarded the 10% back that I was promised upon opening the account. This is frustrating, because I placed the order as soon as I got the card, but since BBY didn't ship until later it seems like this may have voided the 10%. If this is the case I am returning everything to BBY upon receiving and cancelling this card. 

Posts: 2,820
Topics: 94
Kudos: 196
Solutions: 104
Registered: ‎09-29-2008

Re: Order delayed - 10% back on credit card

Hi, sebbby,


Welcome to Best Buy online community. Opening a Best Buy credit card can be an exciting event that can follow up with making the purchase that you have been eying for a while. I am sorry to learn you are considering canceling the order because your order does not reflect the promotional offered given to you at the time of opening the credit. 


I will be pleased to review your order and see how I can be of assistance. When you get a moment, send me a private message with your name, email address, phone number, and order number. To send me a private message, log onto the forum and select the option found in my signature.


10% Back in Points on your First Day of Purchases


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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