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New Member
Posts: 1
Registered: ‎10-14-2020

Order cancelled

So my Best Buy for Business account cancels everything I order starting from yesterday, even a vacuum I want to purchase for my office. We did some heavy spending at Best Buy this past couple days, and now got this. Can some one help me with this issue? Thanks!

New Member
Posts: 3
Registered: ‎10-24-2019

SRe: Order cancelled

Same issue; except my account was good for several months before. Past few days Best Buy has literally been canceling almost every order. This is getting kind out of hand and our business is starting to look at alternative options. Which is a real shame considering how much we spend with Best Buy each year. My suggestion is to treat your business customers better because they are also choosing best buy for their personal needs. I've literally spent over $15k this year just with personal shopping at my local store.

New Member
Posts: 3
Registered: ‎10-24-2019

Re: Order cancelled

The $15k+ I spent on personal shopping because of well Best Buy treated me for my business needs is probably way more than the few "Karens" that complain. They probably will shop at Best Buy once a year if you're lucky. And the thing is I do not have to choose Best Buy to purchase an $5k LG OLED. There are other places that sell it slightly cheaper; but I chose Best Buy. If Best Buy values the opinions of Karens over us then it's their loss. And I'm sure many business owners feel the same.

Posts: 1,289
Topics: 59
Kudos: 237
Solutions: 51
Registered: ‎11-23-2018

Re: Order cancelled

Hello, geniuskaka0704 and santa1999!


Thanks for posting to our forum for support. Best Buy Business is a great way for you and your business to receive benefits, and I'm glad to hear you both have been able to open accounts and enjoy many perks. It's definitely concerning that you're now seeing cancellations to your orders. This is not the kind of experience we want for our customers.


I encourage you to contact a dedicated Account Manager who is equipped to assist in these kinds of situations. Please call (800) 304-7955 between 7 a.m. and 6:30 p.m. CT, Monday through Friday. If you navigate to the bottom of the Best Buy Business page I shared above, you should see an option to live chat or email for support as well.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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