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Posts: 2
Registered: ‎11-25-2019

Order cancelled

Everytime I place a bestbuy.com order and use my Best Buy credit card, my order initially goes through, but I receive a order cancellation several minutes later. I have called Citibank, who is In charge of the credit card, and Best Buy customer service and no one has any answers. They keep blaming the other and no one has resolved my issue. Anyone else have this issue? No matter how many times I call no one can fix the problem.
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Posts: 305
Topics: 14
Kudos: 59
Solutions: 18
Registered: ‎02-08-2019

Re: Order cancelled

Hey, Katho01,

 

Thanks for reaching out! I know how disappointing it can be when your order is cancelled, so I'd love to take a look and see what may be going on. Please send me a private message with your full name, email, phone number, and the most recent order number you have. I'm happy to help!

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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