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New Member
Posts: 3
Registered: ‎06-10-2019

Order cancelled with international credit card

Hello, I tried several time ordering a Google Pixel 3a or a Playstation 4 Pro but the order just keeps getting cancelled after charging my credit card then refunds the money.

And yes, I have used this address 10780 Kempwood Dr. Houston, TX 77043 as my billing address.

I've contacted Bestbuy on phone but they couldn't help me.

Posts: 3,145
Topics: 47
Kudos: 219
Solutions: 169
Registered: ‎08-21-2017

Re: Order cancelled with international credit card

Hi there, Mohamed2277,

 

Welcome to our community forums and thank you for taking the time to let us know about these orders. I can certainly understand how frustrating it would be to have your orders cancelled and not be sure why. It sounds like you're following out instructions to make an international order so I would be glad to take a deeper look. Can you please send me a private message with some more information? I will need to confirm your: 

 

Full name

Email address

Phone number

Cancelled order numbers

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to researching this for you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-10-2019

Re: Order cancelled with international credit card

Sent, please reply.