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New Member
Posts: 1
Registered: ‎06-15-2019

Order cancelled using international card

Hi, I am getting my store pickup order canceled.. I have a Master card in Colombia and placed an order with 10780 Kempwood Dr. Houston, TX 77043 as billing address. My order was canceled minutes after receiving a confirmation email.



Could you please help me solving this?



thank you
Posts: 9,082
Topics: 424
Kudos: 615
Solutions: 398
Registered: ‎09-29-2008

Re: Order cancelled using international card

Gio-navarro,

 

Welcome to our community. As I know only too well from my own experience, there's nothing quite as aggravating as having online orders cancelled. I regret that you're having to cope with such a situation.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your cancelled order number(s)

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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