Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-15-2019

Order cancelled using international card

Hi, I am getting my store pickup order canceled.. I have a Master card in Colombia and placed an order with 10780 Kempwood Dr. Houston, TX 77043 as billing address. My order was canceled minutes after receiving a confirmation email.

Could you please help me solving this?

thank you
Posts: 9,348
Topics: 433
Kudos: 649
Solutions: 417
Registered: ‎09-29-2008

Re: Order cancelled using international card



Welcome to our community. As I know only too well from my own experience, there's nothing quite as aggravating as having online orders cancelled. I regret that you're having to cope with such a situation.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your full name
  • Your telephone number
  • Your email address
  • Your cancelled order number(s)


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!