BestBuy.com

[Gio-navarro]

Hi, I am getting my store pickup order canceled.. I have a Master card in Colombia and placed an order with 10780 Kempwood Dr. Houston, TX 77043 as billing address. My order was canceled minutes after receiving a confirmation email.



Could you please help me solving this?



thank you

[John-BBY Social Media Specialist]

Gio-navarro,

Welcome to our community. As I know only too well from my own experience, there's nothing quite as aggravating as having online orders cancelled. I regret that you're having to cope with such a situation.

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

• Your full name
• Your telephone number
• Your email address
• Your cancelled order number(s)

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.