Add Product

Search Results:

New Member
Posts: 1
Registered: ‎07-30-2019

Order cancelled “unable to verify information”

My online orders keep getting auto cancelled. Can someone fix this issue?
Posts: 278
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Order cancelled “unable to verify information”

Hey there, Russ500,


Welcome to the Best Buy Forums! Thanks for reaching out about this, I'm happy to help see what is going on. Can you send us a private message with your full name, email, phone number, and most recent cancelled order number? You can send us a message by clicking the blue button in my signature.


Looking forward to hearing from you,



Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!