09-12-2019 08:20 PM
09-12-2019 09:00 PM
09-14-2019 12:17 AM
09-17-2019 10:10 AM
Thank you for reaching out to us on the Best Buy Forums. I’m happy to welcome you to our online community, although I wish we were meeting under a better circumstance. The anticipation of a new appliance is typically exciting, and a double oven would be a nice upgrade to any kitchen. In some cases, funds will need to be authorized before an order can be fulfilled. I’m sorry to learn it was more difficult than it should have been to reach someone when you were in need of support. Our goal is to solve these types of issues as efficiently as possible, and it sounds like things did not go as we would have hoped.
As it stands, if you still require assistance with your order, we have a dedicated team in place to work through this with you. Please connect with the Geek Squad Client Care team, who can be reached at (800) 304-1259. They will have the resources to make all efforts to get this fully resolved as efficiently as possible.
10-04-2019 11:03 PM
10-07-2019 01:24 PM
That's fantastic, and much more in line with the experience we typically provide. I'm happy that we were able to get this all worked out for you, and I'm confident the next time you need help we'll provide similar service.
I hope you're loving that new stove. Please reach back out if you ever need assistance with another purchase from us.