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Posts: 1
Registered: ‎11-27-2019

Order cancelled 5 minutes after placement

I’ve attempted 5 times to place the same order and each time it’s cancelled in about 5 minutes. I tried multiple credit cards. My billing is a PO Box and my shipping is a street address. I have verified multiple times with both credit card companies and it’s still cancelling the order from Best Buy’s side after the approval is initially provided.
Posts: 305
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Order cancelled 5 minutes after placement

Hiya, Peykayknight,

Thank you for joining our community and for taking the time to post here. I love placing online orders myself, so I understand wanting to get that figured out. Typically, we see this happen when we can't verify the information provided. I understand you have been in contact with your bank regarding this already. I'd be more than happy to review this further. To do so, can you please send me a private message that includes your full name, phone number, email, and order numbers that were cancelled? You can send a secure message by selecting the blue button in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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