BestBuy.com

[Kccantu11]

I order an open box insignia 55 inch due to my LG tv giving out right before Thanksgiving. I ordered my TV on the 24th and set it for store pickup the following day, which is black friday. On the 25th I kept checking my status hoping I would get a notification stating my order is ready to pick-up, but instead I get the tv is unavailable. I saw I had "cancel and options" as an option to my problem, but the only souution was to cancel. I was hoping for another tv option. I have no tv now, I also did the pay in 4 so my refund will take almost 2 weeks. Now I need to search for another tv and begin the whole process again. This was unacceptable.

[Alex-BBY Social Media Specialist]

Hello, 

Welcome to the Best Buy Forums. We appreciate you reaching out regarding your TV order, I understand the TV is no longer available that you had your mind set to, it's not the experience we want our customers to have. I'd love to assist and locating a compatible TV. Feel free to send us a private message with your full name, phone number and email address. you can click on "Private Message" next to my signature.

Thank you,