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Posts: 2
Registered: ‎07-11-2019
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Order canceled

[ Edited ]

I'm some days trying buy this

  Item  Samsung - Galaxy Watch Smartwatch 42mm Stainless Steel LTE (unlocked) - Midnight Black  But, the best buy always cancel my purchase.Why? I have many orders canceled.Order Details {removed per forum guidelines} Jul112019Order Number: {removed per forum guidelines} Order Status: Canceled0 itemBilling Address{removed per forum guidelines} USPayment Method {removed per forum guidelines} $0.00Order Summary Print Product Total $0.00Charges ShippingFREE Sales Tax, Fees & Surcharges $0.00 Taxes have been updatedOrder Total $0.00Canceled 

We canceled your order of this item on Jul 11, 2019 and will refund your payment now.

Shipping Address{removed per forum guidelines}    Samsung - Galaxy Watch Smartwatch 42mm Stainless Steel LTE (unlocked) - Midnight Black  Model:SM-R815UZKAXAR SKU:6293223 Quantity:0 Item Total: $0.00 Product Price: $0.00 Sales Tax, Fees & Surcharges: $0.00

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Posts: 862
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Registered: ‎10-19-2017

Re: Order canceled

Hi there, User891340,

 

Having an order cancel can be such a bummer, especially when the item is as cool as a smartwatch. 

 

When we cancel an order, we email you a general reason why the order had to be cancelled. You can also check us out here, Why Was My Order Cancelled?, to see if any of these reasons may have pertained to your order. 

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎07-11-2019

Re: Order canceled

[ Edited ]

Hi there!

Again, I tried buy the same samsung smartwatch. Even though, my creditcard have paied, the BestBuy refused and refound. Sincerelly, I not understand.

 

My name is Luiz {removed per forum guidelines}, I live in Rio de Janeiro/BR and all years I and my family we trip to USA for vacation. I always bougth eletronics in the BestBuy, however this is my first time that I buy through of internet.

.

The adress for delivery is of the hotel were I will be staying.

 

By amazon, I did a buy and my product already arrived in the Hotel.

 

Thanks.

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Registered: ‎11-30-2015

Re: Order canceled

Hi, User891340,

When an order is cancelled, we would expect an email to go out with the reason your order has been cancelled. Can you let us know the reason provided in the email that you received (failed payment, unable to verify information, unable to ship to address, etc.)?

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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Re: Order canceled

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