03-25-2019 12:55 PM
Hello, tomicab, and welcome to our online community!
Thanks for reaching out to us here on the Forums for support. I love shopping online when I'm too busy to run to the store or something isn't available to purchase near me. While this option should be easy and convenient, it can be frustrating when an order doesn't go through. I apologize for any inconvenience you have experienced in such a case.
That being said, I'd be happy to look further into your account. Please send me a Private Message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.