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New Member
Posts: 4
Registered: ‎01-11-2019
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Order canceled

This seems to be happening a lot to Best Buy credit card holders.

Every bestbuy.com order I place is cancelled immediately.  My credit card and personal info is 100% correct and  Telephone customer service can’t understand what I’m saying.  Any ideas?

New Member
Posts: 4
Registered: ‎01-11-2019

Re: Order canceled

How long does it take to get a reply?

Posts: 6,276
Topics: 100
Kudos: 399
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Registered: ‎11-30-2015

Re: Order canceled

Greetings DaveB2170,

 

Welcome to our community! We’re sorry for the slight delay in our response. We’ve been very busy here on our community and we are doing our best to get caught up. Thank you for your patience on this.

 

Orders can be cancelled for a variety of reasons. Can you please send us a private message with your full name, phone number, email address, and an example of your cancelled ordered number? We’d be happy to review the information to see what insight we can shed on this for you. A private message can be sent to us by choosing the blue button in my signature.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-11-2019

Re: Order canceled

just sent to you.

Posts: 6,276
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: Order canceled

Hey DaveB2170,

 

Can you please resend that private message to me? I’m not seeing it in my inbox. You’re welcome to send me that private message by selecting the blue “Private Message” button in my signature.

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-11-2019

Re: Order canceled

did it go through?

Posts: 6,276
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: Order canceled

Hi DaveB2170,

 

I got it! I’ll be responding in a few minutes to your private message. Thank you for your patience while you wait.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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Highlighted
Posts: 6,276
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: Order canceled

Hi DaveB2170,

 

I apologize if I didn’t include directions on how to check your private messages in my previous post. You’re welcome to check your private messages by ensuring you’re logged into our community. Then you’d want to select the orange envelope in the top right-hand corner.

 

Regards,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!