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Posts: 1
Registered: ‎11-27-2019

Order canceled unable to verify information

I tried to make a order and within minutes of making it I got an email saying it was canceled because couldn't verify my information. I tried doing it twice and it was quickly canceled both times. I don't what I'm doing wrong here. 

Posts: 5,206
Topics: 158
Kudos: 403
Solutions: 240
Registered: ‎08-21-2017

Re: Order canceled unable to verify information

Hi there, dxt122,


Thank you for stopping by our community forums and writing to us about your order. Happy Thanksgiving! There can be several different reasons why an order may be cancelled so I'd like to look at these orders to see exactly what happened. Can you please send me a private message with a few more details? I will need to confirm your:


Full name

Email address

Phone number

Cancelled order number


You can send me a private message by clicking the button at the bottom of my post. I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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