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Posts: 1
Registered: ‎04-25-2019

Order canceled unable to verify information



I tried to place an order several times, using different credit cards only to have all orders canceled. I used US-issued credit cards, shipping to US address and transactions were verified with AmEx SafeKey feature - still, within minutes I got message that orders were canceled. 


A rep via chat said smth like automated system canceled the order but I'm still not sure why exactly. Could anyone help to have this issue resolved as this is very frustrating.

Posts: 2,277
Topics: 93
Kudos: 277
Solutions: 107
Registered: ‎10-19-2017

Re: Order canceled unable to verify information

Good afternoon, fortiz999,


Welcome and thank you for taking the time to reach out to us on the Best Buy forum with questions about your cancelled orders. I love to buy online myself as it’s typically so convenient. I’m sure I would be confused, as well, if my orders were unexpectedly cancelling.


Some common reasons for orders to cancel can be found in our knowledge base article, “Why Was My Order Cancelled,” here. For example, having an incorrect shipping address or violating our Conditions of Use could result in order cancellations. I’d love to take a closer look at your cancelled orders to see what I can find out! So I can get started, please send me a private message with your full name, phone number, email address, and your recent cancelled order numbers. You should be able to select the “private message” option from my signature below this post once you’re signed in to the forum.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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