Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎01-21-2019

Order canceled "unable to verify information", no response from Best Buy after calling the hotline

Hi, 

 

I have tried to order multiple items with mulitple credit/debit cards on bestbuy.com

 

Each time the orders get cancelled. 

 

I have called customer service about 10 times. 

 

I have not heard back about why this keeps happening. 

 

Everytime I call they tell me someone will look into the issue and get back to me but nothing ever happens after that. 

 

I have checked all my contact information on all the cards I've tried using, I've checked my information with my bank. 

 

I spend lots of money at Best Buy and want to continue to do that, please help!

 

Thanks, 

Jamii

Posts: 1,880
Topics: 20
Kudos: 140
Solutions: 94
Registered: ‎10-19-2017

Re: Order canceled "unable to verify information", no response from Best Buy after calling the ho...

Hello Jamii,

 

Welcome to the forums!!

 

I appreciate you taking the time to write us about your orders and thank you for choosing us for your purchase.

 

Orders may cancel for different reasons sometimes. It could be that the purchase does not meet BestBuy.com’s Conditions of Use. Using the information accessible to me through the information you provided on the forum, I can see you have proactively contacted our Customer Care Team.

 

They have escalated this for you and a case is still open for you. You should receive a follow up e-mail soon after the investigation is complete. Let me know if you have any other questions.

 

Thank you for reaching out to us!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-21-2019

Re: Order canceled "unable to verify information", no response from Best Buy after calling

I still haven't heard back from Best Buy regarding why my orders still keep getting canceled. I guess when they say they "escalated my issue" that mean they just igonor it. I give up on Best Buy they obviously don't care about their customers. I really would like to purchase things from Best Buy but they are forcing me to go to Amazon. Oh well!

Posts: 338
Topics: 14
Kudos: 71
Solutions: 23
Registered: ‎07-23-2018

Re: Order canceled "unable to verify information", no response from Best Buy after calling

Jamii,

 

We're sorry to hear that you never heard back from this issue! 

 

If you would like us to take a closer look at this, please send us a Private Message with more information. Please be sure to include your full name, email address, and phone number.

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!