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Posts: 1
Registered: ‎08-27-2019

Order canceled. "We were unable to verify your information."

[ Edited ]

Hi BestBuy,

 

My order number: {removed per forum guidelines}

 

Orders automatically cancel after a few minutes. "Unfortunately, we were unable to verify your information, so we canceled item(s) from your order. "

 

My credit card use this exact billing address "10780 Kempwood Dr. Houston, TX 77043" for international orders.

 

Please help me to check it.

 

Thanks! 

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Posts: 3,408
Topics: 58
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Registered: ‎08-21-2017

Re: Order canceled. "We were unable to verify your information."

Hello, hoanganh2020,

 

Welcome to out community forums and writing to us about your order. I know if I received a message like that I would be a bit confused as well. I'm happy to take a closer look at this to see exactly what's going on. In order to keep your information safe can you please send me a private message with your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of my post. I'll keep my eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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